Returns & Exchanges
At Master Lock Store, we stand behind the security and quality of our products; if you are not completely satisfied with your home security purchase, you can return your items within 30 days of delivery.
Initiate Return Request
Log into your account or use our guest portal to enter your order number and email address to start the return process.
Print Shipping Label
Once approved, download and print your prepaid return shipping label and include the original packing slip inside your box.
Secure the Package
Place the locks or hardware in their original packaging to ensure items are protected from damage during transit back to our warehouse.
Receive Your Refund
After our team inspects the returned hardware, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing